FAQ

Our FAQ's address the most common questions customers have about our app, services, and brand as a whole.

Patient

Each parent will have their own app with their own unique ID their children can easily be shared with each other by going to settings on the app , and Inviting their partner to share their kids records. Adult records are not shared. Both Parents must download the app first and be registered in order to share Child records.

Categories: Patient, Technical
Did you find this FAQ helpful?
Thumbs Up2
Thumbs Down0

A child will get their own app with their own unique ID at 16 years of age.

Categories: Patient, Technical
Did you find this FAQ helpful?
Thumbs Up2
Thumbs Down0

Your data is stored safely in the cloud so if you lose your phone you can download the app on your new device and access everything through your new device using your login details when you registered on the app. If you have a copy / or a picture of your Unique card you are still able to have vaccines given even without your smart phone

Categories: Patient, Technical
Did you find this FAQ helpful?
Thumbs Up2
Thumbs Down0

No problem – just click “email PDF” on the persons home page. Once you have received the email you can then print it out.

Categories: Patient, Technical
Did you find this FAQ helpful?
Thumbs Up2
Thumbs Down0

You will always have access to your pin in your app when clicking the “card” icon on the bottom of your home screen. If for any reason you are unable to access this information you may contact our support teams

Categories: Patient, Technical
Did you find this FAQ helpful?
Thumbs Up3
Thumbs Down0

Currently, this feature as well as Covid-19 tracking is under development. This Feature will be available in late 2021, or early 2022

Categories: Patient, Technical
Did you find this FAQ helpful?
Thumbs Up2
Thumbs Down1

What if my doctor doesn’t have The Vaccine App?

  • No problem – refer them to thevaccineapp.com website and they can register online. Once they have been validated then they can start using the app.
Did you find this FAQ helpful?
Thumbs Up3
Thumbs Down1

The Vaccine App will run on all devices. You Can download the IOS / Android App from both stores. If you use a phone that doesnt support these 2 stores you can use the mobile link https://app.thevaccineapp.com/

Categories: Patient, Technical
Did you find this FAQ helpful?
Thumbs Up2
Thumbs Down0

Currently the app is working in South Africa but we are in the process of opening up globally in the USA , UK , Canada  and Australia

Did you find this FAQ helpful?
Thumbs Up2
Thumbs Down0

Then they just need to quote the 10 digit unique ID to the healthcare provider or they can phone ahead to see if the healthcare worker has the children’s unique ID written on their file.

Categories: Patient, Technical
Did you find this FAQ helpful?
Thumbs Up2
Thumbs Down0

Yes you can as long as they have registered with The Vaccine App.

Categories: Patient, Technical
Did you find this FAQ helpful?
Thumbs Up1
Thumbs Down0

Just click on the “clinics” icon on the bottom of your screen and that will bring up a search page to see which healthcare providers are using the app.

Categories: Patient, Technical
Did you find this FAQ helpful?
Thumbs Up2
Thumbs Down0

Currently the app won’t work without internet or data, but with future development the app will be able to work offline and then update when there is access to internet.

Categories: Data, Patient
Did you find this FAQ helpful?
Thumbs Up2
Thumbs Down0

Ask a question

Complete the form below:

SUBMIT